We manufacture all of our products in the U.S.A. - none of our processes are outsourced, which reduces lead time, and allows for superior quality control.
U.S. customers should follow the steps under the "support" tab up top - for customers outside the U.S., we are are rapidly expanding our service partners, so please drop us a note.
All of our analyzers carry a two year warranty, parts and labor. Please contact us for more details.
We know our customers rely on their analyzers, so we keep the turnaround time as short as possible. We will typically evaluate an instrument within 24 hours of receipt, and complete calibration and repair items within 48 hours of approval. This can vary depending on the time of year, and the number of repairs in our queue.
Analyzers ship with a harmonized tariff code of 9027.100000 - parts ship using the code 9027.900000.
Yes - since they are wholly manufactured in the U.S., we include a certificate of origin for all analyzer shipments within North America.