01.Technical Product Support
Operational manuals are available in the support section of each product page. Depending on the age and/or options for your product, the manual may differ slightly.
To request manuals, please have your serial number ready (4 digits), and:
02.Parts and Accessories Orders
03.Send Calibrations and Repairs to:
Attn: Service Department
Quantek Instruments, Inc.
183 Magill Drive
Grafton, MA 01519
Instructions: No RMA is needed; please include contact information in the form of a business card, as well as a brief description of the symptoms and/or problem, to the best of your ability. Typical turnaround time for repairs and calibrations is 1-4 days.
If you require fast turnaround, please ship to us using an air service (such as Next Day or 2nd Day A.M.) so the analyzer is received in the morning.
Prepare your shipment: Include the charger or power supply; unscrew the sample probe (if you have one) as it is difficult to ship without kinking.
Customers outside the U.S.: Please ship to the United States using harmonized tariff code 9801.00.1090 (which is the code for manufactured goods originally made in the U.S.) and declare a value of $50 on your commercial invoice.
Always include your contact information in some form, otherwise we may be delayed in contacting you with an estimate.